Thank you for choosing our attraction ticket seller website. We strive to provide you with the best possible service and ensure your satisfaction with your ticket purchases. However, we understand that situations may arise where you may need to request a refund. This refund policy outlines the terms and conditions regarding refunds for ticket purchases made through our website. Please read this policy carefully before making a purchase.
- General Refund Policy
1.1 Refund Eligibility: a) Refunds are only applicable to tickets that have been purchased through our website. b) Refund requests must be made within the designated refund period, as outlined in this policy or stated on your ticket purchase confirmation.
1.2 Non-Refundable Tickets: a) Some tickets may be non-refundable. This information will be clearly stated at the time of purchase and on your ticket confirmation. b) Non-refundable tickets will not be eligible for a refund unless otherwise stated in this policy or required by applicable law.
- Refund Process
2.1 Refund Requests: a) To request a refund, you must contact our customer support team via email or phone. Please provide your order details, including the order number and the reason for your refund request. b) Refund requests must be submitted within the designated refund period.
2.2 Refund Review: a) Once we receive your refund request, our customer support team will review it based on the eligibility criteria outlined in this policy. b) We reserve the right to refuse a refund if the request does not meet the specified criteria or if the ticket has been used or expired.
2.3 Refund Approval: a) If your refund request is approved, we will process the refund as soon as possible. b) Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
- Refund Period
3.1 Standard Refund Period: a) The standard refund period for eligible refund requests is [number of days] days from the date of purchase. b) Refund requests made after the standard refund period may be subject to additional review and may not be eligible for a full refund.
3.2 Event Cancellations or Postponements: a) In the event of an attraction cancellation or postponement, our refund policy may be subject to change. b) If an event is canceled or postponed, we will make reasonable efforts to notify you and provide you with the available refund options.
- Ticket Exchanges
4.1 Ticket Exchanges: a) Tickets purchased through our website may be eligible for exchanges, subject to availability and the terms set by the attraction provider. b) Ticket exchanges may be subject to additional fees or charges, which will be communicated to you before processing the exchange.
- Contact Information
If you have any questions or need assistance regarding our refund policy, please contact our customer support team:
Email: sales@tickets2000.com
Phone: +33 6 77 85 04 96
Please note that our refund policy may be subject to change without prior notice. It is your responsibility to review the policy each time you make a purchase to ensure you understand the current terms and conditions regarding refunds.